SHIPPING & RETURNS
HGBB STUDIO dispatches orders with GLS. All packages are insured and have a tracking number in order for the package to be traced. When your order is sent, you will receive an e-mail containing the tracking number and estimated delivery for your package.
Standard delivery within Denmark: €8. Free shipping on purchases from €134 and above
Standard delivery within EU: EUR 15
Rest of the world: EUR 25
Within Denmark: 2-3 working days
Outside Denmark: 2-7 working days
You have the right to return your purchases within 14 days of receiving it. Products are to be returned in original condition, undamaged, with price stickers, hangtags etc. still attached. Goods should be protected in a box or plastic bag. When returning the purchased good, please indicate the reason for the return. Use the enclosed return form and label when returning the good. If the customer is unsatisfied with the product, a full refund will be available, as long as the above mentioned is in order.
The purchased good should be returned to the following address:
DK-2100 Copenhagen O
The responsibility of the product is in the hands of the customer as soon as customer receives it. Therefore, customer assumes full responsibility of the return and condition of the product. In case of returning a damaged or defect product, HGBB can deduct money from the amount to be refunded.
In case of a refund you will refunded the entire amount that you paid (i.e. the price for the product and shipping). The refund will be carried out the way that you originally made the payment.
In case of an exchange, we will ship the wished item as soon as we receive the original order. If the wished exchange is not possible you will be contacted with the option of changing it into something else or receiving a refund.